CANCELLATIONS

Cancellations can be made via email (office@blacklimousine.az) or phone (+99470 2117767). Please, ensure that you receive a reply email from us confirming that your booking is canceled. Otherwise, Contact Support to cancel your booking.

Your booking is not considered canceled until we confirm your cancellation by email. The time of cancellation is considered to be the time we confirm your cancellation request.

REFUNDS

You are entitled to receive a 100% refund on your booking with no cancellation fee, so long as the cancellation is made more than 48 hours before your Pick-up Departure Time.

You are not entitled to any refund on your booking, if your cancellation is made 48 hours or less before your Pick-up Departure Time or if you do not use the services for any reason other than due to the fault of the Transport Company–see No show by you and/or being late and No show or pick up due to events beyond the control of Transport Company.

Return transfers have a separate booking ID and so if you wish to cancel both bookings, you need to manage them separately. If you cancel only one transfer and not the other, you will not be eligible for a refund for the non-canceled transfer.

All refunds will be processed as quickly as possible. It can take up to 7 business days for the funds to appear in your account. Please note that fees added and charged by your card provider are not refundable by Blacklimousine. You should contact your bank or credit card issuing company directly. If you have not received your refund within 7 business days, please Contact Support